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Extremely Poor Customer Service Regarding Fraudulent Credit Cards Transactions

Making A Capital One Bank Problem, The Customer's Problem
Failure To Listen To Customers Concerns

Capital One Bank Has Extremely Poor Customer Service - UPDATED August 22, 2019

Sometimes customers give a business a second chance. After the post in October 2018 referenced further down this page, I decided to give Capital One Bank a second chance. On August 20, 2019 my Capital One Bank Credit Card was used fraudulently again. I called the Capital One Fraud Department to dispute the charge. The credit card was not presented during the fraudulent transaction.

I suspect this fraudulent charge could be a result of the MASSIVE Capital One - Amazon Data Breach.

I told the Capital One Bank Fraud Department NOT TO CLOSE my credit card, until they could provide me additional information on the replacement credit card arrival. The Capital One Bank Fraud Department was useless in my request for additional information. After I hung up, I decided to go out for breakfast. Surprise: Without notice or even a courtesy phone call from the Capital One Bank Fraud Department, my credit card was closed.

I spent 8 hours on August 20, 2019 (On Different Phone Calls), going round and round with Capital One Bank Customer Service, regarding getting a new credit card. Once again I asked for to be transferred to the Capital One Bank Corporate Office. None of the Capital One Bank Customer Service Reps. or their Managers had the phone number. The run around I received for pretty much the entire day was uncalled for, and extremely unprofessional on behalf of Capital One.

Companies like Capital One Bank that put "Firewalls and Barriers" between customers and corporate headquarters, really show just how concerned that are about customer satisfaction -- THEY AREN'T.

The experience of being transferred from department to department within Capital One Bank to handle this matter, was EXTREMELY FRUSTRATING.

The Discover Credit Card commercial videos listed below, are exactly what I experienced with Capital One Bank Customer Service Reps. and Managers.

Discover Card Card Commercials
https://www.youtube.com/watch?v=ShNVXBQPrz8

I found the phone number for the Capital One Bank Corporate Office. I have left 5 voice mails (8/20, 8/21, 8/22) with a Capital One Bank Corporate Office Representative. NO RETURN CALLS.

I have sent 2 e-mails to Richard Fairbank's (CEO Of Capital One Bank & Other Senior Management) about the EXTREMELY POOR CUSTOMER SERVICE I have received from countless Capital One Banks Reps. I have not received a response from ANYONE.

Maybe it is time that Richard Fairbank's (CEO Of Capital One Bank), reviews how it handles customer service complaints and fraudulent transactions.

So Capital One Bank, lets see if you really want to keep your customers happy. My cell phone # is: 561-809-6800.

My experience with Capital One Bank, and past problems, should be of GREAT CONCERN to new or existing Capital One Bank customers. A strong word of advice, AVOID Capital One Bank.

I can tell you as a Expert Cyber Security & Insider Threat Mitigation Security Professional, that Capital One Bank is not equipped to deal with the recent Capital One - Amazon Data Breach, or the concerns of their customers.

I am going to close my personal and business accounts with Capital One Bank and move them to another bank.

Please contact me if you would like to post any problems you have had or are having with Capital One Bank.

Capital One Bank Has Extremely Poor Customer Service - October 26, 2018
I have been a loyal Capital One Bank (Previously Chevy Chase Bank) since 1990. Well that ENDED TODAY on October 26, 2018.

Between October 20 and 26, 2018 I called Capital One Bank numerous times, regarding some fraudulent credit card charges at gas stations in Florida (4 Charges Totaling $400). Clearly these were not my purchases. Capital One Bank should have flagged these charges as fraudulent, if they had a fraud system as good as Discover Card. But they don't.

Capital One Bank closed my credit card. They sent me a new one. But they sent it to the wrong address. I was going out of town on vacation and needed my new credit card. The process of getting a new credit card started all over again.

After spending days going round and round with Capital One Bank Customer Service, regarding the fraudulent charges, and getting a new credit card, I asked for the phone number for the Capital One Bank Corporate Office. None of the Capital One Bank Customer Service Reps. or their Managers had the phone number.

The experience of being transferred from department to department within Capital One Bank to handle this matter, was EXTREMELY FRUSTRATING, and the 2nd WORST customer service experience I have ever had, besides Amazon. The Discover Credit Card commercial videos listed below, are EXACTLY what I experienced with Capital One Bank Customer Service Reps. and Managers.

Discover Card Card Commercials
https://www.youtube.com/watch?v=ShNVXBQPrz8

Even the Capital One Bank Customer Advocacy Team IS A JOKE. They won't do anything different then the regular customer service reps and mangers will do.

Companies like Capital One Bank that put "Firewalls and Barriers" between customers and corporate headquarters, really show just how concerned that are about customer satisfaction -- THEY AREN'T.

My experience with Capital One Bank, and past problems, should be of GREAT CONCERN to new or existing Capital One Bank customers.

I STRONGLY ENCOURAGE existing Capital One Bank customers who are EXTREMELY FRUSTRATED with their customer service, to consider using other banks.

Maybe it is time that Richard Fairbank's (CEO Of Capital One Bank), reviews how it handles customer service complaints and fraudulent transactions.

Richard Fairbank's and Senior Management DO NOT CARE about your complaints or concerns. I have sent 4 e-mails since Friday, October 26, 2018. I HAVE NOT received a response from ANYONE.

DISCLAIMER
Will you have the same experience if you do business with Capital One Bank?

The comments and postings of information here on this web site are to warn other customers, or potential customers

Information presented on this web site is provided " AS IS" without warranty of any kind, either express or implied.

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