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UNRESOLVED COMPLAINTS

COMPANIES THAT WERE NOT INTERESTED IN THEIR CUSTOMERS CONCERNS

WILL REMAIN ON THIS WEBSITE AND ARE LISTED ON THE LINKS BELOW

Capital One Bank, Amazon, Domino's Pizza

RESOLVED COMPLAINTS

This Website Is A Very Valuable Communications Tool To Let Companies & Consumers Know Just How You Feel.
The Following Companies Listed Below Have Had Complaints Posted On This Website. The Complaints Were Resolved With The Customers.

ADT Security
Baja Boats
Comcast Corporation
Citi Mortgage
Crump Insurance
Progressive Insurance
T-Mobile
Well Fargo Mortgage

WARNING!!!

DON'T DO BUSINESS WITH FIRSTSERVICE RESIDENTIAL

WHY?

Extremely Poor Customer Service

(9 Phone Calls Made Requesting Call Back From Corporate Office. No Call Backs)

Concerns Related To Overall Condominium Property Management

NEGLIGENCE?

Concerns Related To The Property Managers Treatment Of Owners

(Extremely Unprofessional, Intimidating, Threatening)
 

Concerns Related To Deterioration Of  Condominium Property, Because Of Extremely Poor Property Management

Making FirstService Residential Property Management Problems, A Condominium Owners Problem,

For Failure To Document Condominium Owners Reporting Of Problems

OVERVIEW OF EXTREME DISSATISFACTION WITH FIRSTSERVICE RESIDENTIAL
My name is Jim Henderson. I own a condominium in Mariners Cay, in Hypoluxo, Florida. I live on the top floor of the building.

Unfortunately some very large corporations such as FirstService Residential, and their employees, think they can treat their customers anyway they want, and get away with it. It is very unfortunate I was pushed way too far by FirstService Residential, and one of its employee, who is the CURRENT property manager in Mariners Cay Condominiums.

Any condominium owner has a 100% right of FREE SPEECH, to express their concerns about a property management company, or property managers. Any condominium owner would be extremely upset if they have been reporting a water leak into their condo, to 2 PREVIOUS property managers since May 2018, and nothing was done to thoroughly investigate the source of the water leak. These property managers were employed by FirstService Residential.

 

These PREVIOUS property managers did nothing but point fingers saying the water leak was from my condo plumbing, or from one of my windows.

 

Furthermore the Mariners Cay Condominium Association Board Of Directors, who oversees FirstService Residential, had also done nothing to thoroughly investigate this water leak into my condo.

 

Well it turned out to be a roof water leak resulting in at least $8,000 or more of damages (Flooring, Carpet) to my condo. Would you be upset?

The information presented below IS NOT based off of speculation, theories or misunderstandings of communications with the CURRENT or PREVIOUS property manager. I have supporting documentation, emails and pictures to backup what I have experienced and presented on this website.

I would not have posted the information below, if the corporate office of FirstService Residential had called me back, so I could express my very serious concerns about the CURRENT and PREVIOUS  property managers. Over the course of 1 week, I made 9 attempts to reach the corporate office of FirstService Residential. No one EVER called me back.

 

RECENT BUILDING ROOF WATER LEAKS IN MARINERS CAY CONDOMINIUMS
Below is an e-mail that was sent to Mariners Cay Condominium Owners on December 23, 2021, by the Mariners Cay Condominium Property Manager:

Dear Residents:
"As a result of this past weekend extensive rain, my list of units with water issues has grown significantly. I have about 20 units that have some sort of water issue and the complaints are still coming in". (END OF E-MAIL)

 

The roof water leaks that occurred on December 19, 2021 caused damages to at least 6 condominiums in building #500. The cost of damages are still being assessed.

 

Listed below are the condo buildings that I am aware of that experienced roof water leaks from the December 19, 2021 heavy rain storm:

# 100

# 300

# 500

# 700

# 1000

 

EXTREMELY POOR CONDOMINIUM PROPERTY MANAGEMENT BY FIRSTSERVICE RESIDENTIAL

On December 20, 2021 I reported to the CURRENT property manager a roof water leak that occurred on December 19, 2021, because of a very heavy rain storm. The roof water leak has caused damages (Flooring, Carpet) of at least $8,000 or more to my condo. The carpet in the bedroom and closet were saturated with a large amounts of water. The hardwood floor areas outside the bedroom were the water leak occurred, and into the kitchen, continue to show a high level of moisture saturation, indicating there is still water under the hardwood flooring, as of January 3, 2021. The hardwood floors are starting to buckle from the large amount of water that leaked under the laminate floors. The moisture saturation levels are being identified by the United Water Restoration Group (UWRG) representative that is taking care of the water and mold problem in my unit. The UWRG rep used a moisture testing device. I have been present for all the moisture testing inspections. The property manager should be present for the inspections, but she is not. She is sitting in her office. I also documented my report about the water leak, damages and my discussions with the property manager, and e-mailed them to the property manager and her boss on December 20, 2021.

I also had a plumber inspect my condo plumbing on December 19, 2021. The plumber verified that my condo DID NOT have ANY plumbing leaks or other related problems. He also identified the water leak problem was coming from the roof. I would highly recommend General Plumbing & Air Conditioning.

The CURRENT property manager told me on December 20, 2021 that she would recommend to the Mariners Cay Condominium Association Board Of Directors, that they authorize payment for my damages. Her recommendation to have the Board Of Directors authorize the payment for the damages, was based off of an e-mail that I showed her on December 20, 2021. The e-mail provided proof that I have been reporting a water leak in my condo since May 2018, to a PREVIOUS property manager, who was employed by FirstService Residential. My understanding is that this property manager was removed recently by the Board Of Directors a few months ago, because of job performance problems.

On December 20, 2021, I accompanied a worker from JJ Quality Builders who inspected the water leakage into my condo from the roof. The worker also told me that the window leak I have been reporting since 2018, may in fact be coming from the roof water leak. So within 15 minutes the worker identified the problem by inspecting my attic (Identified Water Leakage) and the roof above my condo (Identified Roof Problems Causing Water Leakage) . The property manager should have been present for the inspection, but she was not. She was sitting in her office.
 

On December 23, 2021 I received an e-mail from the CURRRENT property manager about our discussions regarding the roof water leak and damages that her and I had on December 20, 2021 and December 21, 2021. The e-mail from the property manager was filled with mistruths, false and inaccurate statements about our discussions. Of great concern was that fact that the property manager changed her tune and stated that on December 20, 2021 that she recommended that I contact my insurance company about the damages to my condo. THIS IS COMPLETELY FALSE. I told her on December 20, 2021 that this roof water leak and the resulting damages were a Mariners Cay Condominium Association problem, NOT MINE. Once again, I have been reporting a water leak in my condo since May of 2018.

 

Also as of January 4, 2022, the property manager has never visited my condo to inspect the damages. As a property manager you should also investigate the problems and damages, not just rely a vendor report.

 

 

THE POTENTIAL FOR SERIOUS HEALTH PROBLEMS CAUSED BY THE NEGLIGENCE OF THE MARINES CAY CONDOMINIUM ASSOCIATION BOARD OF DIRECTORS, AND 2 PREVIOUS PROPERTY MANAGERS

On December 22, 2021 I tried to discuss my health concerns (Possible Respiratory Problems), because of possible mold in my condo with the CURRENT property manager. When I went to her office she claimed she was to busy to discuss my health concerns, because she was meeting with a vendor to discuss the damages and repairs needed to my condo and others. So the vendors, NOT MY HEALTH, were her priority. I was also trying to mention to her before being cut off, that I have a weakened immune system which makes me more susceptible to getting sick from mold. Still the vendors were her priority. The property manager never contacted me after this visit to discuss my health concerns.
 

As I will outline below, this was not a NEW water leak. That is why I was VERY CONCERNED that the mold was hidden, and my condo needed a mold and air quality test IMMEDIATELY. The mold inspection should have been done as soon as the water leak was reported to the property manager on December 20, 2021. As Of December 29, 2021, neither of these tests have been performed. Once again it is clear that my health concerns as mentioned above WERE NOT not a priority to the property manager.

 

UPDATE:

On December 30, 2021 a licensed mold inspection company did a very comprehensive investigation of my condo for mold, caused by the 2 recent roof water leaks and many others. Mold was discovered in the bedroom closet, where a large amount of water leaked in from the roof, and mold was also found in various other parts of the condo outside the bedroom.

 

According to the Federal Emergency Management Agency, mold and mildew will begin developing within 24-48 hours of water exposure. Once it begins, mold will continue to grow until the proper steps are taken to eliminate the source of the moisture. (Source)

As previously mentioned I have been reporting a water leak in my condo since 2018. Since 2018 nothing has been done to thoroughly investigate and adequately address the source of the water leak.

So how long have I been breathing very harmful and unhealthy air filled with mold in my condo? The presence of water and mold problems has been HIDDEN in my bedroom closet wall, the bedroom carpet and my laminate flooring for possibly 3 years. As of 1-3-22 the presence of mold is still in my condo, and nothing has been done to remove the mold.

 

Is the failure and lack of action by the Board Of Directors and the property manager to have a mold and air quality test done IMMEDIATELY on December 20, 2021, grounds for NEGLIGENCE?

 

Is the failure and lack of action by the Board Of Directors and the property manager to have mold mitigation started IMMEDIATELY on December 20, 2021, grounds for NEGLIGENCE?
 

 

LACK OF ACTION BY PAST PROPERTY MANAGERS TO THOROUGHLY INVESTIGATE, ADDRESS, MITIGATE OR REPAIR WATER LEAKAGE INTO MY CONDO  / OTHER CONDO'S
The same roof water leak that occurred on December 19, 2021 in my condo, also occurred about a month or so ago. The roof water leak that occurred about a month or so ago, was also caused by a very heavy rain storm, and was also reported to another PREVIOUS property manager, who was also employed by FirstService Residential. This PREVIOUS property manager told me that I needed to get a plumber. I told this PREVIOUS property manager that it was not a plumbing problem, because I had a plumber inspect my condo and verify no plumbing leaks were present. My understanding is that this PREVIOUS property manger was fired by the Board Of Directors or FirstService Residential, over a month ago, because of job performance problems, and also because of how she treated an owner.

 

From The CURRENT Property Manager
"The email you submitted as "evidence of neglect" dates back to 2018. Although maintenance of windows is owners' responsibility, the property manager at the time, as a courtesy, had the maintenance man re-caulk your windows which stopped the water."

Inaccurate Statements By Property Manager
First: ALL my windows WERE NOT re-caulked.
 

Second: The re-caulking of the leaking window in question DID NOT STOP the water leak. Only a small portion of the outside of the window was caulked.
 

Third: I suggested to PREVIOUS property managers that they do a window leak test by shooting water from a hose at the window. THIS WAS NEVER DONE.

 

Fourth: I also told these PREVIOUS property manager that I wanted my attic and roof inspected for water leaks. THIS WAS NEVER DONE.

 

The CURRENT property manager has only been at the Mariners Cay Condominiums for about a month or so. She claims to have so many facts about my condo window water leak being fixed. Unfortunately her information is wrong .

 

Since the roof water leak problem was caused by the lack of action by the Board Of Directors (Who Oversees The Property Management Company), and 2 PREVIOUS property managers, I should not be making a claim to my insurance company. Many insurance companies in Florida are looking for reasons to cancel insurance policies. So I am not about to give my insurance company a reason to cancel my insurance policy.

The cost to repair the water damages to my condo bedroom closet walls, and repairs to the roof of building #500, will be paid for by the condominium association.

 

 

MAINTENANCE VS. NEGLIGENCE FOR FAILURE TO MAINTAIN COMMON ELEMENTS WITHIN CONDOMINIUM COMMUNITY
If something is maintained it might not deteriorate.

If something begins to deteriorate (The Roofs), steps can sometimes be taken to mitigate or slow the further deterioration, and prevent damages to surrounding elements such as a condo.

If something is deteriorating and nothing is done to thoroughly investigate, address, mitigate or repair the problem, could this be considered negligence?

The roofs on the buildings of the Mariners Cay Condominiums are considered COMMON ELEMENTS.

The damages to condos, from roof water leaks, in various buildings throughout the community HAVE HAPPENED / CONTINUE TO HAPPEN, because the Mariners Cay Condominium Association Board of Directors, and the CURRENT and PREVIOUS property manager, are failing to maintain the COMMON ELEMENTS (The Roofs).

This is not speculation. There have been board meetings to discuss the huge problem the community is facing from roof water leaks. Nothing has been done to mitigate, repair or replace all the roofs on the buildings. Only when there is a ANOTHER roof water leak is something done to address the problem.

There is a very important question that needs to be answered. The Mariners Cay Condominium Association Board Of Directors and 2 PREVIOUS property managers knew there were serious problems with many roof water leaks in many buildings in the community. I have heard that a large about of money has already been spent on roof repairs recently. Was a complete report ever conducted for ALL the buildings in the community, to access the repairs needed, and identify roofs needing IMMEDIATE ATTENTION? If this had been done, the damages to my roof would have been identified and repaired, and the very costly damages for my condo and many others could have been avoided.

Are the Mariners Cay Condominium Association Board Of Directors and the property manager going to wait till the condominium roofs collapse from water saturation and kill condo owners? And then they realize Houston We Have A Problem? One of the wooden support beams in my attic is very black from water saturation. How many other wooden beams in the attic of my condo building and other buildings are water saturated? Has the structural integrity of the wood beams been compromised?

 

This is beginning to sound like the Surfside Condominium Tower collapse in Miami, Florida. The Board Of Directors and Property Management knew there were problems, but DID NOT address them in a THOROUGH manner.

 

 

EXTREMELY UNPROFESSIONAL, INTIMIDATING AND THREATENING TREATMENT BY THE PROPERTY MANAGER

The CURRENT property manager has basically accused me of lying about the roof water leak that I have been reporting since 2018, to 2 PREVIOUS property managers, once again employed by FirstService Residential.

The CURRENT property manager has accused me of making false and misleading statements to her, and she has stated that I have also not been able to corroborate my reporting about the water leaks in my condo. The roof water leak problem has been reported via e-mail and verbally to a PREVIOUS property manager in 2018, 2019, 2020 and 2021. Also other FirstService Residential employees were aware of my reporting of water leakage into my condo.

 

The CURRENT property manager stated: "We have no further reports of water issues from your unit since the windows were resealed in 2018."
 

Sometimes condo and community problems require IMMEDIATE ATTENTION, such as emergencies. I have owned my condo since 2004. I have had many in person conversations in the condo office, with past property managers, for problems requiring immediate attention. It is clearly obvious that PREVIOUS property managers DID NOT keep documentation related to logging walk ins and reporting related to emergencies and other things needing immediate attention. If these PREVIOUS property managers had maintained a log of owners visits via walk ins, owners would not be put under microscopic scrutiny as I have, and be accused of making false and misleading statements to the property manager.

There is nothing written in the Mariners Cay Condominium Bylaws that says an owner cannot walk into the condo office and talk to the property manager, especially during emergencies or things that need immediate attention. So is the CURRENT property manager is making up her own rules to suit herself?

 

As an owner who pays my condominium dues, I expect any reporting of serious problems to the property manager, such as a water leak into my condo, to be thoroughly investigated and repaired. I also expect the condominium property to be maintained, and not be in a condition of deterioration. I also expect to be treated by the property manager in a professional manner, and not be threatened, nor intimidated as I was on December 27, 2021, by the current property manager, who sent me an e-mail stating:
"This is my last communication to you on this matter. Please be advised any further communication on the matter of your flooring will be considered harassment."

 

CURRENT FIRSTSERVICE RESIDENTIAL CONDOMINIUM MANAGEMENT PROBLEMS / CONCERNS
The below information is not related to the roof water leaks. But is shows that the Mariners Cay Condominium Association Board Of Directors and CURRENT and PREVIOUS property managers ARE NOT maintaining the condominium property.

 

Between the roof water leaks and the deteriorating condition of the property, there is clearly lack of attention and NEGLIGENCE to maintain the COMMON ELEMENTS of the Mariners Cay Condominium property.

 

On December 21, 2021 I decided to do a property walk of the ENTIRE Mariners Cay Condominium Community. This property walk took about 4 hours. What I uncovered is very upsetting to me, and should be to all owners in Mariners Cay. I took pictures of everything to document my findings, and will be happy to share with owners.

WHAT I DISCOVERED:
Lack Of Cleaning (Dirty Stairwells, Various Forms Of Debris Laying Around, Etc.)
Many Things Needing Repair (Something's Possibly Caused By Lack Of Attention / Inspection)
Rusted Gutter With Large Hole
Gutter Laying On Roof
Other Gutter Problems
Landscaping Problems (Grass, Palm Trees, Etc.)
Rusted Doors With Holes
Rotten Door Frames
And More................

Doing property walks requires walking the condominium property. Past property managers have been spotted by me and other owners either driving around in the golf cart or a vehicle. So it appears that PREVIOUS property managers have not given the property the constant attention it needs, and the deteriorating condition of the property is showing.

 

CONCLUSION
Is the lack of action by the Mariners Cay Condominium Association Board Of Directors, the CURRENT and 2 PREVIOUS property managers NEGLIGENCE, for not THOROUGHLY investigating, mitigating or repairing the water leak problems in my condo and many others?

 

I would strongly suggest that if you are an owner in Mariners Cay Condominiums, or live in condominium property managed by FirstServices Residential, that you do your own research on FirstService Residential. I did a Google search using the following phrases:

FirstService Residential Reviews

FirstServices Residential Reviews

FirstService Residential Complaints

FirstService Residential Lawsuits

 

It is clearly evident by the many roof water leaks, in many buildings, and the deteriorating condition of the property, that owners need to unfortunately provide more oversight of the Mariners Cay Condominium Association Board Of Directors, and ANY property management company. Otherwise property values might actually decline, and the condition of the community could deteriorate further.

 

Unfortunately sometimes to force change in a condominium association, you have to show you mean business. It is possible that complaints will be filed against the CURRENT and PREVIOUS  property managers license, as a Licensed Community Association Manager and FirstService Residential. Complaints may also be filed with the Florida Department of Business and Professional Regulation (Oversees Condominium Associations) and other state agencies.

I think the time has come for Mariners Cay Condominium Owners to work together as a team, force change, and ensure that the Mariners Cay Condominium Association Board Of Directors releases FirstService Residential from their contract. I was told by 2 previous board members in 2021 they DID NOT want to renew the FirstService Residential contract.

 

I also posted this very detailed outline of the problems I have been experiencing with my condo water leaks, the property manager and FirstService Residential, in hopes that it serves as a valuable case study for other condo owners and property managers. In many condominiums associations drastic change is needed. Otherwise lawsuits related to condominiums association mismanagement could be possible.

Please contact me if you would like to post any problems you have had with FirstService Residential.

@ 561-809-6800

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DISCLAIMER
Will you have the same experience condominium owners / customers of FirstService Residential have had, or are currently having?

This website is not claiming you will have the same problems with FirstService Residential.

Any condominium owner or owners is allowed to voice their comments, concerns, opinions and frustrations

about how their condominium property is managed.

Owners should not be treated by property management is a way that is extremely unprofessional, intimidating or threatening

for voicing their concerns.
 

This website serves as a communication tool to inform other condominium owners of problems with the management of the condominium property, and problems with property managers that work for FirstService Residential.

This web page is not endorsed by any other company.

This web site is provided for informational and awareness purposes only.

The information presented on this website is provided "AS IS" without warranty of any kind, either express or implied.

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